Obzidiana
ESEN
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Zendesk consultancy specialized in LATAM

We elevate your customer experience with Zendesk

We combine consultative vision and technical expertise to turn implementations into real results.

+18Industries implemented
+400Cloud projects implemented
+15Years in the cloud
Zendesk AI Insights
Zendesk AI Insights
The CX platform of the future

The next generation of Customer Experience.

Zendesk is powered by the new generation of AI agents. Companies choose this platform because it centralizes conversations, connects channels, automates processes and helps scale operations with greater efficiency.

✦Not all platforms evolve at the pace today's customer experience demands. Zendesk does.
Omnichannel

Omnichannel

Centralize channels and conversations into a single experience.

Artificial Intelligence

Artificial Intelligence

Generative AI focused on specific resolutions through real-time reasoning and adaptation, supported by workflows and integrations.

Ticket management up and running fast

Ticket management up and running fast

An operation with organized, traceable cases and full visibility, working in just a few weeks.

Automation

Automation

Robust APIs and integrations with your CRM, ERP and internal stack.

Obzidiana + Zendesk

We implement Zendesk so your team uses it from day one

We don't just install the tool. We configure it, adapt it to your business, and train your team so you get visible results in no time.

Let's talk about your project
What we do? - Services

How we turn strategy into operations.

We work with teams that need to organize, connect and prepare their operations for a new stage.

Initial implementation
S/01

Initial implementation

Platform launch with a focus on team adoption.

SETUPTRAININGGO-LIVE
→
Optimization & Evolution
S/02

Optimization & Evolution

Diagnosis and redesign of environments that need to evolve.

AUDITPERFORMANCEREPORTING
→
AI, integrations & automations
S/03

AI, integrations & automations

We reduce operational load and expand capacity with advanced AI and intelligent workflows. We connect systems and automate processes with business logic.

AI AGENTSAUTOMATIONSINTEGRATIONS
→
Customer Experience
S/04

Customer Experience

We design simpler, more agile and consistent experiences across every touchpoint.

CX STRATEGYJOURNEYADOPTION
→
Why Obzidiana? - Differentiators

Choosing the right partner defines the result.

Six pillars that set us apart from a traditional consultancy. We don't just deliver the platform: we deliver an operation that works.

01Real-world experience→
01/06

Implementing well goes beyond the tool. We know that to do it right, operations, priorities and adoption matter just as much.

R/01— principle
02Agility with solidity→
02/06

We move fast without losing structure. We avoid unnecessary bureaucracy, but we keep order and consistency.

R/02— principle
03We love what we do→
03/06

We enjoy what we do, and you can feel it in the dedication we bring to every project.

R/03— principle
04Close relationship→
04/06

We get truly involved. Clear communication and consistent decisions, always understanding our client's priorities.

R/04— principle
05Technical excellence→
05/06

Capability to go further. We solve complex technical challenges whenever the project demands it.

R/05— principle
06People-First Mindset→
06/06

Culture builds too. Well-cared-for teams, healthy relationships and a human way of working make the difference.

R/06— principle
01/06

Real-world experience

Implementing well goes beyond the tool. We know that to do it right, operations, priorities and adoption matter just as much.

R/01— principle
NOSOTROS

Forged through experience. Designed with precision.

Obzidiana was born out of evolution: years leading teams, scaling operations and building real solutions in demanding environments.

We believe in caring for relationships, working with intention and turning complexity into value.

Proven track recordYears building value
Operational precisionFrom design to delivery
Senior leadershipPartners involved
Holistic visionBusiness + technology
Let's Talk

Ready to transform your CX?

Tell us about your project and we'll get back to you in less than 24 hours.

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